Refund policy

Your right to cancel

If you are a consumer in the UK or the EU, you can cancel your order within 14 days of the day you receive it, without giving a reason. EU customers can use the cancellation form. Anyone can also cancel by emailing info@emmaharrisart.com with your order number.

The right to cancel does not apply to goods made to your own specifications, such as commissions, once I have started work on them.

Returning your order

Please email me first so I can give you the return address, and send the item back within 14 days of telling me you are cancelling. It must be unused and in its original packaging. The customer is responsible for postage costs.  If you used a discount code for postage when you purchased the product, this cost will be deducted from your refund.

Once I have received your item, or you have sent proof of postage if that is earlier, I will refund you to your original payment method within 14 days. 

Exchanges

You can also exchange unframed prints and framed works within 30 days of receiving them. Your item must be in the same condition you received it, unused and in its original packaging, and you will need your receipt or proof of purchase. To start an exchange, email info@emmaharrisart.com. If your exchange is accepted, I'll send instructions on how and where to send your package. Items sent back without first requesting an exchange will not be accepted. Postage for exchanges is paid by the buyer. I'll let you know once I've received and inspected your item, and whether the exchange is approved.

Damages and issues

Please inspect your order when it arrives and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Contact

For any questions about cancellations, returns or exchanges, email info@emmaharrisart.com.