Frequently Asked Questions
Everything you might want to know about my floral photography prints, framing, delivery and returns. If your question isn't answered here, please email me at info@emmaharrisart.com.
Prints and framing
What are your prints made on?
Every print is Giclée printed on fine art paper using archival ink, so the colours stay true and the print lasts. Limited Editions on Hahnemühle Photo Rag® 308gsm and Open Editions and Birth Month Prints on Hahnemühle German Etch 310gsm
What sizes are the prints?
The Open Edition prints are 30 x 40 cm (about 12 x 16 inches). Limited Editions vary in size from 25 x 31 cm to 80 x 100 cm.
Can I buy a print framed?
Yes. All prints can be framed in oak, walnut or black wood and arrive ready to hang. Choose your frame on the product page. Limited Edition prints are framed locally using art glass which minimises reflection and is also UV70.
What are Framed Works?
Framed Works are unique, one-off pieces in vintage frames. Because each frame is one of a kind, each piece is available once only.
What is the difference between a limited edition and an open edition print?
A limited edition print is made in a fixed number, and once the edition is sold out it is never printed again. An open edition print has no limit on the number made. Limited Edition prints come signed and numbered.
What is a birth month flower print?
Each month of the year has a traditional flower with its own meaning. A birth month flower print is my fine art photograph of the flower for a particular month, and makes a personal birthday gift.
Delivery
How long will my order take?
All prints are made to order. Printing takes 2-4 days, and then your order is shipped straight away. Unframed prints arrive in about 1 week to the UK and 2 weeks internationally. Framed prints take about 2 weeks to the UK and 3 weeks internationally, because the frames are made to order.
Do you ship worldwide?
Yes. I ship to the UK and to many countries around the world, including Europe, the USA, Canada and Australia. Shipping costs are calculated at checkout for your country.
Do you offer free shipping?
Sign up to my email list using the form at the bottom of any page and you'll receive a free shipping offer. This offer remains valid for all use, as long as you remain on my email list.
I need my order urgently. Can you speed it up?
Please email me and I will do my best to speed things up.
What if my order arrives damaged?
Please check your order when it arrives and email me straight away with a photo if it is damaged, faulty or not what you ordered, so I can put it right.
Returns and exchanges
Can I return a print?
Yes. If you're a customer in the UK or the EU, you can cancel your order within 14 days of receiving it, for any reason, and I'll refund you, providing the item is returned in the same condition it was sent out. The one exception is work made to your own brief, such as a commission, which can't be cancelled once I've started it.
How do I cancel an order?
EU customers can use the cancellation form. Anyone can also email info@emmaharrisart.com within 14 days of receiving their order to say they want to cancel. Then send the item back within 14 days of telling me, unused and in its original packaging. Return postage is paid for by the customer and if you used the free postage discount code, the original postage cost will also be deducted from your refund. Once I receive it, I'll refund you to your original payment method within 14 days.
Can I exchange a print instead?
Yes. You can exchange unframed prints and framed works within 30 days of receiving them. The item must be unused, in its original packaging and in the same condition you received it, and you'll need your proof of purchase. Please email me first, as items sent back without a request can't be accepted. Postage for exchanges is paid by the buyer.
Full details are on the Refund policy page.
Commissions and wedding flowers
Do you take commissions?
Yes. See the Commissions & Wedding Flowers page for what I can do, or email me to talk through your idea.
About the artist
Who is Emma Harris?
I'm a fine art photographer specialising in floral still life. My love of flowers began with the roses in my grandmother's garden. You can read more on the About page.
How can I contact you?
Email info@emmaharrisart.com, or use the contact page.